Canadian Order Information
Shipping
Canadian consumers can see the total price online in US dollars, including shipping and handling charges before the order is billed. Any brokerage fees, duties or taxes will be charged separately and are the responsibility of the customer. Alternately, our Customer Order Team can be reached at 855-313-9180 to assist you in placing your order.
Orders shipped to Canada will be processed and shipped via a third party. Address shipped to must be deliverable by either Canada Post or UPS.
Shipping charges are applied at the point of sale and merchandise is shipped from the United States.
The majority of in-stock items will ship within 24 business hours (this excludes weekends and US holidays.) Expedited orders generally arrive 3-4 days after shipping. Standard freight orders generally arrive 10-12 days after shipping.
For customer protection against fraud, please note that certain orders may require customer service authorization. If you are having a problem placing an order online, please contact customer service representatives at 855-313-9180.
Returns & Exchanges Information
We want you to be satisfied with your purchase. If you are not satisfied, you may return your new, unused item within 60 days for refund or exchange.
All exchanged or returned merchandise must be in original factory condition with no modifications or alteration. Returned merchandise must include original packaging materials, warranty cards, manuals, instruction, etc. If the returned item requires repackaging, your refund/exchange will be subject to a repackaging charge.
To return and item please follow the instructions below:
- Follow all exchange/returns instructions on the invoice.
- All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include all packaging materials, warranty cards, manuals, and accessories.
- Repack the item in a sturdy box, include a copy of your invoice and complete the form on the back of the invoice. You must ship orders back PREPAID. WE DO NOT ACCEPT COD SHIPMENTS. All exchanges need to have reshipping charges included.
- If needed, our customer care center will help you process your return. Please contact them with any questions at 855-313-9180.
Items that are returned after 60 days are subject to a 15% restocking charge. All fiberglass items returned will be subject to a 15% restocking charge. We are unable to accept returns on electrical parts, video tapes, DVD's, books, special orders or closeout merchandise.
Returns FAQ
How do I return an item? Please follow instructions on the back of your invoice. If you have any additional questions, please contact our Customer Service Team at 855-313-9180.
Can I return more than one item at a time? Yes, as long as the items you are returning combined do not exceed 30 kg or 330 cm dimensionally.
Can I return items from multiple orders? Yes, please call our Customer Service Team at 855-313-9180 for assistance.